Effective Date: 11.14.2023

At Col Art Print, we strive to assist you with order cancellations and refunds when possible. Orders may be eligible for cancellation or refund upon request via email. Our Customer Service Team will inform you of any charges based on the status of your order.

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1. Cancellation Prior to Approval

Fees: If you request to cancel an order before it has been approved, any associated labor hours (e.g., proofs, graphic design) or administrative fees (e.g., credit card fees) will be deducted from your refund. Cancellation fees before approval may range from 15% to 30% of the total transaction amount, depending on the labor and administrative fees involved. The minimum cancellation fee before approval is $15.
 

2. Cancellation After Approval but Before Printing

Fees: For cancellations after approval but before printing, labor hours (e.g., proofs, graphic design) and/or administrative fees will be deducted from your refund. The cancellation fee will be between 1% and 10% of the total order amount, with a minimum fee of $10. There is no maximum cap on the cancellation fee for credit card payments over $5000.
 

3. Cancellation After Printing

Refunds: If the order has already been sent to print, we can only refund the shipping costs. Refunds are not available once production has begun.
 

4. Expedited Printing and Shipping Charges

Non-Refundable: All charges related to expedited printing (rush orders) or shipping are non-refundable. This includes orders that are returned for any reason. You must return 100% of the product at your own expense within 15 days of receipt.
 

5. Orders on Hold

Cancellation Due to Non-Response: Orders on hold due to file or payment issues will be canceled if we do not receive a response within two weeks. Canceled orders will incur a cancellation fee as detailed above.
 

6. Logo and Design Services

No Refund Policy: All orders for logo or graphic design services are non-refundable.
 

7. Printed Files Provided by Customer

No Refunds: Refunds are not available for printed files or materials provided by the customer. Once the printing process has started, we cannot offer refunds for customer-supplied files.
 

8. Final Sale

Unique Orders: Due to the custom nature of each order, all sales are final. We do not offer refunds or credits. If we verify an error on our part, we will reprint the order free of charge.
 

9. Defective Products

Notification: You must notify Col Art Print within 10 business days of receiving your order if you discover any defects. To receive a replacement, you must return 100% of the defective product at your own expense within 15 days from the delivery date.

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10. Expedited Printing and Shipping Charges

Non-Refundable: Charges related to expedited printing (rush orders) or shipping are not refundable. All returned orders must be shipped at the customer’s expense.
 

By placing an order with Col Art Print, whether through our website, in person, or by phone, the customer confirms that they have reviewed and accepted our privacy, return, and refund policies. As these policies are publicly available, it is the customer's responsibility to be aware of and understand them. Col Art Print is not responsible for any issues arising from non-compliance.